Featured Image Not Saving

[Paul Sheiffele]

Hello,

When I go to upload a featured image in a blog post on the edit page, it will upload, but then I press “update” and the featured image disappears from the side panel where I uploaded it and does not get transferred to the front end.

[Sonl Sinha]

Hi,

kindly show us your website URL?

Regards,
Brad

[Paul Sheiffele]

https://test.genetargeting.com

[Sonl Sinha]

Hi,

We checked, featured image is showing on front end.

Can you send us the screenshot of your issues? Upload your screenshot on https://imgbb.com/ and paste the share url here.

Regards,
Brad

[Paul Sheiffele]

I think the picture you are seeing under the blog posts is the picture I included in the post itself, not what I uploaded as a featured image.

Here’s what it looks like when I upload the featured image: https://ibb.co/6HYwyJq

Then, here’s what it looks like when I hit “update” and then reload the page: https://ibb.co/tQnWdzz

It just disappears from the backend, as if it is not being properly implemented.

The reason why this is an issue is we have a “related posts” plugin that draws from the internal featured image of other blog posts, so without there being a featured image properly uploaded, it just gives all related posts this little default thumbnail: https://ibb.co/m0q2vgh

For reference, the page where I grabbed that screenshot with the “featured posts” is this: https://test.genetargeting.com/mouse-models/ingenious-smoc-partnership-mouse-models/

[Sonl Sinha]

Hi,

Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:[email protected] Please mention this forum URL while replying so that we understand what needs to be done.

We’ll check and revert back to you.

Regards,
Brad

[Sonl Sinha]

Hi,

I think this is happening due to plugin conflicting.

Kindly check for conflicting plugins disable all of the plugins and see if it works.

If its working fine then some plugin is conflicting. Activate them one by one to find out which one is causing problems.

Regards,
Brad

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