Home › Forums › All Other Themes › Is support online? I am already waiting for 4 days for help! Theme ME
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Sonl Sinha.
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AuthorPosts
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April 19, 2018 at 6:31 pm #99645
I’ve been waiting for 4 days (Monday 16.4.2018), since their Theme ME was broken from the beginning. I was helped, this caused another mistake. At Thursday I have finally a second contact with a supporter who did not even go to the website, although I have made since 4 days admin access for skt team! No, he guessed it’s plugins, although I did not install any.
I wanted to finish this week with the website …………….i have holydays this week…
Please Help!!!
April 19, 2018 at 8:03 pm #99653All Tickets from 16.04.2018
April 19, 2018 at 7:22 am
#99550
ReplyMike Kilchenmann
Member
Topics: 9
Replies: 25
Total: 34Member since: January 11, 2018
Hi Support
I see, the Jumping from Bottom to is finish. Now I have a new problem. The My Skill not longer load the color animation. It only loads when you see it and dan refresht. As soon as it is out of sight and you scroll to my works, the color does not load.
http://www.hostspeed.ch
name: skt
Pass : skt
Thanks for help
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April 19, 2018 at 10:17 am
#99561
ReplyMike Kilchenmann
Member
Topics: 9
Replies: 25
Total: 34Member since: January 11, 2018
3 days ago I wanted to design my website with the Theme Me. After the installation I had the From bottom Jump problem, Ticket: # 99264 from 16.04.2018 at 11:35 pm. I waited a day and made a second ticket # 99313 from 17.04.2018 at 12:22 pm. When I wrote directly online on 18.04.2018 and then i make a ticket, helped Dave, who fixed the error in a short time, ticket # 99377. Unfortunately I noticed that this caused another mistake, Ticket # 99534 13 hours ago. I wanted to make the website this week finish. Unfortunately, the new installation of the theme already has errors. I ask for help. Thank you in advance
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April 19, 2018 at 1:45 pm
#99616
ReplyForum Moderator
Member
Topics: 0
Replies: 16812
Total: 16812Member since: August 16, 2013
Hi,
Maybe there are some plugin conflicts, kindly deactivate all the plugins and check again.
Regards,
Chris———————————————————————————————————————
April 19, 2018 at 1:53 pm
#99621
ReplyMike Kilchenmann
Member
Topics: 9
Replies: 25
Total: 34Member since: January 11, 2018
What for Plugins??? Is a New Installation. Without Plugins …….you see that, when you go to:
http://www.hostspeed.ch
name: skt
Pass : skt
Thanks for help
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April 19, 2018 at 2:03 pm
#99623
ReplyMike Kilchenmann
Member
Topics: 9
Replies: 25
Total: 34Member since: January 11, 2018
The problem was only after you removed the jump effect.The First problem with Template ME.
This Code make supprot that this effect disappeared:
Datei : customer.js
New:
At beginning:// skill bar script
jQuery(document).ready( function(){
jQuery(‘.skillbar’).each(function(){
var imagePos = jQuery(this).offset().top;
var topOfWindow = jQuery(window).scrollTop();
if (imagePos < topOfWindow+400) {
jQuery(this).find(‘.skillbar-bar’).animate({
width:jQuery(this).attr(‘data-percent’)
},6000);
}
})
});—-
ad end
jQuery(document).ready(function(e) {
var pc_highestBox = 0;
jQuery(‘.team-col’).each(function(){
if(jQuery(this).height() > pc_highestBox){
pc_highestBox = jQuery(this).height();
}
});jQuery(‘.team-col’).height(pc_highestBox);
});effekt:
No Jumps in android devise is perfekt….and second effekt no load the skillbar when you have not in screen.
Thanks for help
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April 19, 2018 at 2:26 pm
#99628
ReplyMike Kilchenmann
Member
Topics: 9
Replies: 25
Total: 34Member since: January 11, 2018
Please Help
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April 19, 2018 at 5:46 pm
#99642
ReplyMike Kilchenmann
Member
Topics: 9
Replies: 25
Total: 34Member since: January 11, 2018
A long time ago.. pleas help i wait 4 days a 24 houers for help that i can make my website wit youre template thanks
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April 19, 2018 at 6:04 pm
#99643
ReplyMike Kilchenmann
Member
Topics: 9
Replies: 25
Total: 34Member since: January 11, 2018
4 days ago I wanted to design my website with the Theme Me. After the installation I had the From bottom Jump problem, Ticket: # 99264 from 16.04.2018 at 11:35 pm. I waited a day and made a second ticket # 99313 from 17.04.2018 at 12:22 pm. When I wrote directly online on 18.04.2018 and then i make a ticket, helped Dave, who fixed the error in a short time, ticket # 99377. Unfortunately I noticed that this caused another mistake, Ticket # 99534 13 hours ago. I wanted to make the website this week finish………….. Unfortunately, the new installation of the theme already has errors. I ask for help. Thank you in advance
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The third Ticket for problems with a new WordPress Install and Theme Me without Plugins!
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April 18, 2018 at 6:08 am
#99377
ReplyMike Kilchenmann
Member
Topics: 9
Replies: 25
Total: 34Member since: January 11, 2018
Hello Support Team
I whait from a Ticket: #99264 from 16.04.2018.
Ticket Info:
Hi Support
I found a bug in template me. When i change to mobile device (Handy and android browser, or chrome for android),
when scrolling and getting to the bottom of the page, the page is “jumping”… to middle my works. The Same problem is in your Demo Page from the theme ME.What causes this error in JS? smooth scroll js?
i testing the theme in my home server before i install the theme of my webserver.
http://192.168.1.108/mike.kilchenmann/
Name:skt pass:skt
Thanks for help
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April 18, 2018 at 6:19 am
#99379
ReplyForum Moderator
Member
Topics: 0
Replies: 16812
Total: 16812Member since: August 16, 2013
Hi,
Your website is not opening therefore we are unable to check the issue.
Regards,
Dave———————————————————————————————————————
April 18, 2018 at 6:47 am
#99383
ReplyMike Kilchenmann
Member
Topics: 9
Replies: 25
Total: 34Member since: January 11, 2018
Hi Support
sorry, is the internal ip. Unfortunately, my home server is very slow. i make new installation from the theme.
http://www.hostspeed.ch
name: skt
Pass : skt
Info: You also have this error on your demo page
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April 18, 2018 at 7:04 am
#99386
ReplyMike Kilchenmann
Member
Topics: 9
Replies: 25
Total: 34Member since: January 11, 2018
Hi Support
The Jumping is finish. May I ask where the error was? If I upload the theme to the live server later, I can fix it myself. Have seen that now the WP Admin bar is missing. But it is not bad. Better as jumping from bottom to works.
Thanks for help
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April 18, 2018 at 7:12 am
#99394
ReplyForum Moderator
Member
Topics: 0
Replies: 16812
Total: 16812Member since: August 16, 2013
Hi,
Can you send us the screenshot of your issues? Upload your screenshot on imgur.com and paste the share url here.
Regards,
Dave———————————————————————————————————————
April 18, 2018 at 7:31 am
#99401
ReplyMike Kilchenmann
Member
Topics: 9
Replies: 25
Total: 34Member since: January 11, 2018
Hi support
Better i have a video then you see the problem. I Scroll down then you see the Jump to Work. Whenever I arrive downstairs.
Video Link:
me.hostspeed.ch/resume.mp4
This problem is with all android browser. Not in Desktopbrowser.
Thanks for help
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April 18, 2018 at 7:36 am
#99403
ReplyMike Kilchenmann
Member
Topics: 9
Replies: 25
Total: 34Member since: January 11, 2018
PS: i testing with Samsung S7 – S9 With Chrome Browser for Android and Firefox Browser for android in the mobile.
You seer that problem with a Chrome Browser F12 and change to Toggle device toolbar.
Thanks for help
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April 18, 2018 at 7:41 am
#99404
ReplyMike Kilchenmann
Member
Topics: 9
Replies: 25
Total: 34Member since: January 11, 2018
PS: The same is in : https://www.sktthemes.org/shop/me-resume-wordpress-theme/
April 18, 2018 at 7:42 am
#99405
ReplyMike Kilchenmann
Member
Topics: 9
Replies: 25
Total: 34Member since: January 11, 2018
when you go to Demo : http://sktthemesdemo.net/resume/
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April 18, 2018 at 7:47 am
#99406
ReplyForum Moderator
Member
Topics: 0
Replies: 16812
Total: 16812Member since: August 16, 2013
Hi,
Okay, Kindly send us your URL of the site and WordPress admin details (Username & Password) via sktthemes.net/contact Please mention this forum URL while replying so that we understand what needs to be done.
Regards,
Dave———————————————————————————————————————
April 18, 2018 at 7:52 am
#99410
ReplyMike Kilchenmann
Member
Topics: 9
Replies: 25
Total: 34Member since: January 11, 2018
hiuu support
The same admin details #99383!
http://www.hostspeed.ch
name: skt
Pass : skt
PS: May I ask where the error was? If I upload the theme to the live server later, I can fix it myself. This for hostspeed is only temporary. Thanks
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April 18, 2018 at 8:05 am
#99413
ReplyMike Kilchenmann
Member
Topics: 9
Replies: 25
Total: 34Member since: January 11, 2018
Hi Support
Is this problem the same from google chrome?
Info:
These jumps happen when a site loads additional content in the background above the visible area, pushing down what’s on-screen.Link:
https://www.independent.co.uk/life-style/gadgets-and-tech/news/google-chrome-page-jump-fix-problem-scroll-anchoring-a7682451.html
April 18, 2018 at 11:36 am
#99487
ReplyForum Moderator
Member
Topics: 0
Replies: 16812
Total: 16812Member since: August 16, 2013
Hi,
Issue resolved from our end. Kindly check and confirm.
Regards,
Dave———————————————————————————————————————
April 18, 2018 at 11:54 am
#99491
ReplyMike Kilchenmann
Member
Topics: 9
Replies: 25
Total: 34Member since: January 11, 2018
Hi Support
Yes is not longer the Jump! is perfect!
May I ask where the error was? If I upload the theme to the live server later, I can fix it myself. This for hostspeed is only temporary. The mistake is in the Theme. And not caused in addition. Later, I upload my web server, because I have multiple addresses. http://www.gamespeed.ch http://www.fuldur.ch http://www.hostspeed.ch http://www.7daystodie.ch and http://www.coiffeur-asante.ch
This sind all adress from me.
Thanks for help
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April 18, 2018 at 12:27 pm
#99495
ReplyForum Moderator
Member
Topics: 0
Replies: 16812
Total: 16812Member since: August 16, 2013
Hi,
Javascript was getting conflict.
Regards,
Dave———————————————————————————————————————
The Second Ticket for problems with a new WordPress Install and Theme Me without Plugins!
———————————————————————————————————————April 17, 2018 at 12:22 pm
#99313
ReplyMike Kilchenmann
Member
Topics: 9
Replies: 25
Total: 34Member since: January 11, 2018
Hi Support
I found a bug in template me. When i change to mobile device (Handy and android browser, or chrome for android),
when scrolling and getting to the bottom of the page, the page is “jumping”… to middle my works. The Same problem is in your Demo Page from the theme ME.What causes this error in JS? smooth scroll js?
i testing the theme in my home server before i install the theme of my webserver.
http://192.168.1.108/mike.kilchenmann/
Name:skt pass:skt
Thanks for help
———————————————————————————————————————
The First Ticket for problems with a new WordPress Install and Theme Me without Plugins!
———————————————————————————————————————April 16, 2018 at 11:35 pm
#99264
ReplyMike Kilchenmann
Member
Topics: 9
Replies: 25
Total: 34Member since: January 11, 2018
Hi Support
I found a bug in template me. When i change to mobile device (Handy and android browser, or chrome for android),
when scrolling and getting to the bottom of the page, the page is “jumping”… to middle my works. The Same problem is in your Demo Page from the theme ME.What causes this error in JS? smooth scroll js?
i testing the theme in my home server before i install the theme of my webserver.
http://192.168.1.108/mike.kilchenmann/
Name:skt pass:skt
Thanks for help
April 19, 2018 at 8:19 pm #99654And all problems with a new Woredpress Installation and your template ME !
April 20, 2018 at 12:27 am #99660I hope the SKT team can at least help me today.
April 20, 2018 at 5:27 am #99703Good morning, I am still waiting for help from the support
April 20, 2018 at 5:50 am #99717Is support here?
April 20, 2018 at 5:57 am #99720Please help!
April 20, 2018 at 6:06 am #99722i see Your Demowebsite has the jump error at Bottom from the site, when you go with a mobile!
http://sktthemesdemo.net/resume/
April 20, 2018 at 6:38 am #99725Please help
April 20, 2018 at 8:36 am #99756Hi,
Issue have been resolved from our end. Kindly check and confirm.
Regards,
ChrisApril 20, 2018 at 8:42 am #99758No is not resolved!!!!!!!
when you go to :
www.hostspeed.ch
name: skt pas: skt
The My Skill not longer load the color animation. It only loads when you see it and dan refresht. As soon as it is out of sight and you scroll to my works, the color does not load.
Thanks for help
April 20, 2018 at 8:53 am #99762Now I have the jump effect again! With all Android devices!
I see yo make a new position wit this content in customer.js:
// skill bar script
jQuery(document).ready( function(){
jQuery(‘.skillbar’).each(function(){
var imagePos = jQuery(this).offset().top;
var topOfWindow = jQuery(window).scrollTop();
if (imagePos < topOfWindow+400) {
jQuery(this).find(‘.skillbar-bar’).animate({
width:jQuery(this).attr(‘data-percent’)
},6000);
}
})
});at Bottom = Jumpeffekt from Bottom with all andoid devices!
at top = No Jump effekt…The My Skill not longer load the color animation.
Please help
April 20, 2018 at 8:54 am #99763I have the same problem with your Demo Page from this theme!
April 20, 2018 at 9:06 am #99765Hi,
Kindly clear your browser cache and try again.
Regards,
ChrisApril 20, 2018 at 9:17 am #99766I have the jump effect again! With all Android devices! Cache clear with: Samsung S7 – S9
The same with desktop chrome browser:
F12 than go to toggle device toolbar
go to :
www.hostspeed.ch
name: skt pas: skt
Scroll down to Bottom and jump to my works.
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