Is there a way to disable the responsive feature?

[Amanda Lindsay]

I am looking to disable the responsive feature. I have customized the theme to fit my business and it does not look good in the responsive version. is there a way to disable the responsiveness?

[Sonl Sinha]

Hi,

Please help us solve your problem by sending us your iPhone screenshots. And also your FTP of the live site with our theme. Once we solve it for you we will apply the fix for our themes as well.

Reason is iPhone 6 has resolution of 375px and all other old iPhones had 320px.

Hence for 375px it is picking up tablet resolution and hence it is not showing the correct responsive css.

Please send us the screens and ftp via email: [email protected]

We wish to take care of this problem for you as well as others.

Regards,
Shri

[Zachery Byrd]

I’m having a similar issue – I will send in screenshots of the odd zooming that’s occurring with the responsive feature.

[Sonl Sinha]

Hi,

We can help you with that. In case you send us the WordPress admin and ftp details. Solved it for few customers.

Regards,
Shri

[Joseph Medina]

I have the same issue, should I email my info to the support?

[Author]

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