Issue with alias domains

[Vanessa Gómez]

Hi,

We have discovered a problem with domain aliases.

For example, the web www.festaipaper.com (main domain). If we access using this main domain everything works correctly. But if we access through the alias domain (enya.cat) the icons (fontawesome) are not loaded correctly.

We have consulted the administrator of our server and he has answered that it is surely a mistake in the template.
Can you check this error?

This same error appears on all web pages that have alias domains.
How can we solve it?

Attached screenshot:

festaipaper.com

enya.cat

Thank you very much for your help!!

Best regards,
Vanessa

[Sonl Sinha]

Hi,

Okay, Kindly send us your URL of the site and WordPress admin details (Username & Password) via sktthemes.net/contact Please mention this forum URL while replying so that we understand what needs to be done.

Regards,
Dave

[Vanessa Gómez]

Hi Dave,

Info sent.

Best regards,
Vanessa

[Sonl Sinha]

Hi,

Issue resolved form end. Kindly check and confirm.

Regards,
Dave

[Vanessa Gómez]

Hi Dave,

Thank you very much!! This issue was solved for this domain.

But the same issue occurs with other alias domains:

xixonenca.com (main domain) –> xixonencamasia.com (alias domain)
viajarconnosotros.com (main domain) –> viajarcononosotros.es (alias domain)

It’s possible to fix this problem with this other domains?

Best regards,
Vanessa

[Sonl Sinha]

Hi,

Kindly edit theme’s header.php file and paste below code just before </head> tag.

<script src="https://use.fontawesome.com/c4d7d70cd9.js"></script>

Regards,
Dave

[Vanessa Gómez]

Hi Dave,

The code has worked perfectly with www.xixonencamasia.com

but don’t work for www.viajarconnosotros.es.

How can I fix this?

Thank you very much!!

Best regards,
Vanessa

[Sonl Sinha]

The above given code is not present in http://www.viajarconnosotros.es that’s why it is not working.

[Vanessa Gómez]

Hi Shri,

I’m sorry. It was my fault. I was wrong to enter the code. I have already solved.
Many thanks.

Regards,
Vanessa

[Sonl Sinha]

🙂

[Vanessa Gómez]

Hi,

I reopen this ticket because I have encountered the same problem at www.publieco.com (domain parked at www.publieco.info)

I have added the line of code that you indicated before in header.php file:

<script src=”https://use.fontawesome.com/c4d7d70cd9.js”></script>

But it does not work.

Can you tell me how to solve this problem?
Thank you!

Regards,
Vanessa

[Sonl Sinha]

Kindly clear the browser cache and refresh twice.

Should work fine.

Regards,
Shri

[Vanessa Gómez]

Hi Shri,

We have cleaned the browser cache several times, we have cleaned the web page cache, the cdn cache (cloudflare) and even the windows cache. But the fontawesome icons are still not seen on www.publieco.com

We have checked it on different browsers, on different computers, with different internet connections …

What else can we do to solve this problem?

Can you correctly see the fontawesome icons on the publieco.com page?

Regards,
Vanessa

[Sonl Sinha]

Kindly send us WordPress admin details and URL of the site via email: [email protected]

Regards,
Shri

[Vanessa Gómez]

Hi Shri,

Info sent.

Regards,
Vanessa

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