MyDog Theme – Customize Loading

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  • August 11, 2020 at 10:43 am #159093
    Dara O SheaDara O Shea
    Participant
    • Topics: 1
    • Replies: 1
    • Total: 2
    Member since: May 19, 2020

    Hi, I am having trouble accessing the customizer. When I try to reach it I am left with a loading page that never loads.

    https://imgur.com/a/ob4Hsx0

    I’ve tried clearing the cache and turning off plugins but none of that worked.

    August 11, 2020 at 12:38 pm #159106
    Sonl SinhaSonl Sinha
    Moderator
    • Topics: 0
    • Replies: 31097
    • Total: 31097
    Member since: August 16, 2013

    Hi,

    Okay, Kindly send us your URL of the site and WordPress admin details (Username & Password) via email:[email protected] Please mention this forum URL while replying so that we understand what needs to be done.

    We’ll check and revert back to you.

    Regards,
    Chris

    August 12, 2020 at 12:41 pm #159169
    Sonl SinhaSonl Sinha
    Moderator
    • Topics: 0
    • Replies: 31097
    • Total: 31097
    Member since: August 16, 2013

    Hi,

    wp-optimize plugin was causing problem. removed it and it resolved automatically.

    Regards,
    Chris

    August 12, 2020 at 1:13 pm #159177
    Dara O SheaDara O Shea
    Participant
    • Topics: 1
    • Replies: 1
    • Total: 2
    Member since: May 19, 2020

    I’m still having the same problem. I’ve tried different PCs and Laptops as well as different browsers and I’m still getting the same screen as above.

    August 12, 2020 at 1:46 pm #159182
    Sonl SinhaSonl Sinha
    Moderator
    • Topics: 0
    • Replies: 31097
    • Total: 31097
    Member since: August 16, 2013

    Hi,

    We checked, it is working fine.

    Have a look at:
    https://imgur.com/a/HLYCVBT

    Regards,
    Chris

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