One Click Accessibility

[Vanessa Gómez]

Hi,

web: www.valeriasdreams.com

We have installed the One Click Accessibility plugin on this website. When we want to customize it, the theme customizer page opens:

https://www.valeriasdreams.com/wp-admin/customize.php?autofocus[section]=accessibility

But the customizer bar comes out empty, without any options.

How can we fix this?

Thank you very much for your help!
Regards,
Vanessa

[Sonl Sinha]

Hi,

Kindly share a customizer bar screenshot of your theme and also share WP login details.

Regards,
Dave

[Vanessa Gómez]

HI Dave,

Screenshot of customizer bar: https://imgur.com/CJFo78j

First image on the left the bar with the link to edit “Accessibility”. And in the second one on the right, the customizer bar is completely empty but the “Accessibility” options should appear.

Access data sent through the contact form.

Regards,
Vanessa

[Sonl Sinha]

Hi,

Here we check that our customizer option is working fine, as you can see in the screenshot:: https://nimb.ws/j3sHxY0

Here you are trying to add the “ACCESIBILIDAD” new tab in the customizer so it’s display blank. To add a new tab in the customizer, it’s a part of coding and you have to change in many function files.

It’s not possible for you because it’s a coding part.

Regards,
Dave

[Vanessa Gómez]

Hi Dave,

Accessibility new tab is added by the “One click accessibility” plugin. This option added by the plugin allows us to customize options.

We had a similar problem with the “Material Design for Contact Form” plugin. (https://www.sktthemes.org/forums/topic/business-consulting-compatibility/)

To solve it, you told us which line of code we should add. Could you do the same this time?

Regards,
Vanessa

[Sonl Sinha]

Hi,

Issue have been resolved.

Regards,
Dave

[Vanessa Gómez]

Hi Dave,

The “Accessibility” sidebar option is still empty. There are no configuration options.

Can you check it?

Regards,
Vanessa

[Sonl Sinha]

Hi,

The “Accessibility” sidebar option appears.

Kindly check the given screenshot link below:

https://nimb.ws/kKMH5og

Kindly delete cache and do a forced refresh.

To do a forced refresh kindly follow below instructions:

Windows/Linux:
1. Hold down Ctrl and click the Reload button.
2. Or, Hold down Ctrl and press F5.

Mac:
1. Hold Shift and click the Reload button.
2. Or, hold down Cmd and Shift key and then press R.

Regards,
Dave

[Vanessa Gómez]

Hi Dave,

You’re right, it was a cache issue. Solved!

Thank you very much!

Regards,
Vanessa

[Sonl Sinha]

🙂

[Author]

Posts