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I own the pizza theme from last year. I see you upgraded the theme. I assume I need to pay again to upgrade to the new one but my question is. Can I upgrade to the latest version without redoing my website? Also is the documentation for the previous theme available somewhere? Shouldn’t you keep the documentation for the previous version available for customers that haven’t upgraded yet?
Hi,
Your 1 year support for theme has expired. To continue receiving theme updates/access and support for another year kindly subscribe for just $18
Pay via PayPal:
https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=E6MFAFM4T6RDL
Pay via Credit Card:
https://sites.fastspring.com/sktthemes/product/singlethemeyearly
Once paid we will again renew your support for 1 year and you will also receive theme updates/access as and when they happen.
NOTE: The new theme is completely done using a different framework so the homepage has to be redone.
Regards,
DaveHey Dave,
The cost of $18 to renew is reasonable but I don’t want to spend a bunch of time redoing things. You say “NOTE: The new theme is completely done using a different framework so the homepage has to be redone.” Are you saying that just the home sections displayed on the website need to be redone? How much has to be redone? I’m not interested in a lengthy process to redo everything. I don’t want to pay the $18 for more support if I don’t know how much work I’m getting into.
Thanks,
JeffNot to be harsh but how do you answer 2 questions with Okay? Are you saying that you won’t answer a question unless I pay you an upgrade fee? If so, that’s lame. Not good customer service and likely to lose you customers.
So I guess you don’t care about your customers….that’s it for me. One lost customer. I’m sure there will be more if this how you operate.
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