video not uploading

[martin.edis]

Hi,
what video types does the theme support has it is not uploading a MOV FILE.

Thanks

[Sonl Sinha]

Hi,

WordPress Supported Video formats.

.avi
.mpg
.mp4, .m4v (MPEG-4)
.mov (QuickTime)
.ogv (Ogg)
.vtt (upload by inserting a Video block only)
.wmv (Windows Media Video)
.3gp (3GPP)
.3g2 (3GPP2)

Which format video are you uploading and what error are you facing? Please share an error screenshot.

Regards,
Dave

[martin.edis]

Hi
I am getting the following message once the file has reached 100%

Unexpected response from the server. The file may have been uploaded successfully. Check in the Media Library or reload the page.

Please advise

Thanks

Martin

[martin.edis]

Hi

the file is a .mov
size 161mb

thanks

[Sonl Sinha]

Hi,

Your video size is 161 MB it’s a large size. Please check. It may be an execution time issue.

Please set the given time limit and check.

max_execution_time = 300
max_input_time = 1000
memory_limit = 256M
post_max_size = 256M
upload_max_filesize = 256M
upload_max_size = 256M

Regards,
Dave

[martin.edis]

Hi

where do i set the given time limits

Thanks

[Sonl Sinha]

Hi,

Kindly ask your hosting provider to change these settings:

max_execution_time = 300
max_input_time = 1000
memory_limit = 256M
post_max_size = 256M
upload_max_filesize = 256M
upload_max_size = 256M

Regards,
Dave

[Author]

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