Zym - Fitness theme footer issues

This topic has 15 replies, 3 voices, and was last updated 5 years, 11 months ago by Sonl Sinha.

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December 4, 2018 at 10:57 am #112891
Sarah Gleave
Participant
- Topics: 5
- Replies: 10
- Total: 15
Member since: December 26, 2015
This theme has random issues with whether the footer displays or not. URL is sarahgleave.co.uk/shape-changers-demo
December 4, 2018 at 11:08 am #112894
Sarah Gleave
Participant
- Topics: 5
- Replies: 10
- Total: 15
Member since: December 26, 2015
NB Ive never had a problem with it displaying on a mobile device.
December 4, 2018 at 11:36 am #112896
Sonl Sinha
Keymaster
- Topics: 10
- Replies: 6987
- Total: 6997
Member since: June 12, 2013
Hi,

Your all themes package has expired. In case you want to renew the subscription at discounted price contact us via email: [email protected]

Regards,
Shri
December 4, 2018 at 11:43 am #112922
Sarah Gleave
Participant
- Topics: 5
- Replies: 10
- Total: 15
Member since: December 26, 2015
Does that mean you won’t reply to the support query?
December 4, 2018 at 12:05 pm #112934
Sarah Gleave
Participant
- Topics: 5
- Replies: 10
- Total: 15
Member since: December 26, 2015
OK I’ve paid now, thanks Shri.
December 4, 2018 at 12:11 pm #112939
Sonl Sinha
Keymaster
- Topics: 10
- Replies: 6987
- Total: 6997
Member since: June 12, 2013
New order processed.

Regards,
Shri
December 4, 2018 at 12:12 pm #112940
Sonl Sinha
Moderator
- Topics: 0
- Replies: 30977
- Total: 30977
Member since: August 16, 2013
Hi,

Kindly send us your URL of the site and WordPress admin details (Username & Password) via email: [email protected] Please mention this forum URL while replying so that we understand what needs to be done.

Regards,
Brad
December 4, 2018 at 12:18 pm #112943
Sarah Gleave
Participant
- Topics: 5
- Replies: 10
- Total: 15
Member since: December 26, 2015
Done
December 4, 2018 at 12:24 pm #112948
Sonl Sinha
Moderator
- Topics: 0
- Replies: 30977
- Total: 30977
Member since: August 16, 2013
Hi,

Can you send us the screenshot of your issues? Upload your screenshot on http://imgur.com/ and paste the share url here.

Regards,
Brad
December 4, 2018 at 12:33 pm #112955
Sarah Gleave
Participant
- Topics: 5
- Replies: 10
- Total: 15
Member since: December 26, 2015
You asked for my login, how come you need screenshots?
December 4, 2018 at 12:43 pm #112960
Sonl Sinha
Moderator
- Topics: 0
- Replies: 30977
- Total: 30977
Member since: August 16, 2013
Hi,

Issue have been resolved. Kindly check and confirm.

Regards,
Brad
December 4, 2018 at 1:39 pm #112975
Sarah Gleave
Participant
- Topics: 5
- Replies: 10
- Total: 15
Member since: December 26, 2015
Hi, Unfortunately, its still the same.
December 4, 2018 at 1:41 pm #112977
Sarah Gleave
Participant
- Topics: 5
- Replies: 10
- Total: 15
Member since: December 26, 2015
Cache – thank you, can you report by email how you fixed it please so I know for next time?
December 4, 2018 at 1:42 pm #112978
Sonl Sinha
Moderator
- Topics: 0
- Replies: 30977
- Total: 30977
Member since: August 16, 2013
Hi,

Kindly delete cache and do a forced refresh as we are not getting any kind of error in console.

To do a forced refresh kindly follow below instructions:

Windows/Linux:
1. Hold down Ctrl and click the Reload button.
2. Or, Hold down Ctrl and press F5.

Mac:
1. Hold Shift and click the Reload button.
2. Or, hold down Cmd and Shift key and then press R.

Regards,
Brad
December 4, 2018 at 1:46 pm #112979
Sarah Gleave
Participant
- Topics: 5
- Replies: 10
- Total: 15
Member since: December 26, 2015
Thanks see my last message.
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Zym – Fitness theme footer issues