[Vanessa Gómez]

Hi,

Perfect. Thank you very much!

Regards,
Vanessa

[Vanessa Gómez]

Hi Dave,

Thank you very much!!

For some strange reason instead of my account icon I see the fas fa-sign-out icon.
Screenshot: https://imgur.com/zgVRwyA

Regards,
Vanessa

[Vanessa Gómez]

Hi Sonal,

Thank you very much! Issue solved.

Regards,
Vanessa

[Vanessa Gómez]

Hi,

And I have also discovered the culprit of the problem. This is Elementor Pro.

After updating to the latest version, if any change is made in appearance > customize, the multilingual plugin stops working correctly in some parts of the website (header, footer, home slide…)

The Elementor Pro changelog indicates the changes made in the latest version of the plugin: 3.23.1 – 2024-07-23. Security Fix: Improved code security enforcement in link URL

Could this cause the multilanguage plugin to stop working correctly in some parts of the website? The parts that stop working are those that are controlled from the theme (Footer, header, content of the home slide, read+ link of the blog…)

I hope that all this information helps you find the solution to the problem.

Regards,
Vanessa

[Vanessa Gómez]

Hi again,
I have already discovered what exactly is causing the error.

I discovered it while working on another website. I have been updating the plugins one by one and reviewing after each update, checking that everything was working correctly. I have updated WordPress. After the updates everything is correct.

I have published a new article on the website’s Blog. All right.

I have accessed appearance > customize > fonts typography and made some modifications. I saved the changes… and the error occurred!

The same thing happened on the www.autoescolasantfeliu.com website since the error appeared after editing in appearance > customize > fonts typography

And at www.canquim.es I added CSS code to appearance > customize > basic > custom css

Knowing this, can the problem be corrected?

Regards,
Vanessa

[Vanessa Gómez]

Hi,

We have just discovered that the problem is repeated on other websites. Right now we have detected it at www.autoescolasantfeliu.com
It was working correctly a while ago. We published a blog post and the problem occurred.

One option would be that the problem appeared after updating one of the plugins, but this morning, after performing all the pending updates, it was working correctly.

What can cause this problem? Furthermore, it only occurs in the home slide and in the “read +” link on the Blog page.

We suspect that publishing an article may have triggered the problem, although we do not know how or for what reason.

What worries us most is that this same problem is occurring on other websites.

We hope you can find an urgent solution and we can prevent it from happening on other websites.

Regards,
Vanessa

[Vanessa Gómez]

Hi,

Information sent through the contact form.

Regards,
Vanessa

[Vanessa Gómez]

Hi Dave,

You’re right, it was a cache issue. Solved!

Thank you very much!

Regards,
Vanessa

[Vanessa Gómez]

Hi Dave,

The “Accessibility” sidebar option is still empty. There are no configuration options.

Can you check it?

Regards,
Vanessa

[Vanessa Gómez]

Hi Dave,

Accessibility new tab is added by the “One click accessibility” plugin. This option added by the plugin allows us to customize options.

We had a similar problem with the “Material Design for Contact Form” plugin. (https://www.sktthemes.org/forums/topic/business-consulting-compatibility/)

To solve it, you told us which line of code we should add. Could you do the same this time?

Regards,
Vanessa

[Vanessa Gómez]

HI Dave,

Screenshot of customizer bar: https://imgur.com/CJFo78j

First image on the left the bar with the link to edit “Accessibility”. And in the second one on the right, the customizer bar is completely empty but the “Accessibility” options should appear.

Access data sent through the contact form.

Regards,
Vanessa

[Vanessa Gómez]

Hi Dave,

Perfect. Issue solved. Thank you very much!!

Regards,
Vanessa

[Vanessa Gómez]

Screenshot: https://i.imgur.com/CgOHWL1.jpeg

[Vanessa Gómez]

Hi Sonal,

Thank you very much for your help!

Regards,
Vanessa

[Vanessa Gómez]

Hi,

I have been reviewing the other.js file, specifically the indicated lines of code, but I don’t know exactly if I should delete all the lines, edit some…
I prefer not to touch anything so as not to break the web page. 🙁

I will send you via contact form the access data to the pages in which the scroll problem needs to be corrected, so that you can correct it.

Thank you very much for your help!

Regards,
Vanessa

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