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Never mind – this has gone on way too long. If you can provide me a way to download a good copy of the theme, I can work on this on my own. Meanwhile, I just turned on a different theme.
The theme is not even pulling the image in at all. See screenshot:
Thank you.
Yes, it is working in your test environment. It is not working in mine. That is the problem. Is there a way to download and install a fresh copy of the theme – my guess is mine is somehow corrupted?
For what it is worth, I have deleted the free version of the theme so there is no further confusion about which theme is causing the problem.
It is not working “fine.” The screenshot you are showing is from the free version of the theme, which we are not using. Your support people keep switching my website back to the free version of the theme to “FIX” another problem we reported, and nothing has been fixed at all. The problem is in the PRO version and still needs to be fixed. I have switched our theme back, because that is where all of our customization is. When you switch the themes, you don’t fix the problem, you just cause more problems because we lose the benefit of the PRO theme that we paid for. Thank you for taking time to work on the problem with the PRO version of the theme.
THE PROBLEM IS NOT RESOLVED. PLEASE STOP CHANGING THE THEME BACK TO THE FREE VERSION. This does not resolve problem. The problem is with the SKT Full Width PRO theme and needs to be fixed. I paid for the PRO version, and I have been paying annual fees to service it, and it isn’t working properly. Changing to another theme does not fix the problem – it only causes other problems because the free theme doesn’t support what the PRO version does. Please fix the problem instead of changing the theme. I am deleting the free version so this doesn’t happen again. I appreciate your taking time to actually fix or at least identify what the problem is instead of avoiding it. This is the second time this has happened. We have a business to run, and we can’t have things randomly changing on our website.
Hi, Dave, I appreciate your help in whatever way you can, but the solutions everyone is providing don’t have anything to do with the problem that needs to be fixed.
The custom background is not the problem. The theme is designed to display the *featured image* in the background automatically, rather than a static image. It has always worked this way until last week, when the featured image stopped displaying in the background – please refer to the before and after screenshots I shared yesterday – you will see that when working properly, the featured image on the page (the map in the example I sent) is displaying in the background. Now it doesn’t appear. It’s just black. I want the theme to work the way it’s designed to work. Something is wrong and I’m trying to get help fixing it. The featured image stopped displaying in the background and I need help figuring out why so we can fix it.
Screenshot of problem: imgbb.com/HtDpv6n (black background)
Screenshot of normal state: imgbb.com/yV4FxfC (featured image is displayed in background – not black)
Website: www.meditate-wnc.orgI am trying to post a reply – it’s not showing up in the thread. I apologize if you received it multiple times. If you did not get the screenshots, please let me know.
With all due respect, it is still not working. I can’t verify what you did or didn’t test, but you changed our website to the free version of the theme, which displays the background image correctly. When I switched back to the Pro version, the problem was still there. The slider works on the homepage, but featured images do not appear in the background the way they are supposed to on other pages. I have cleared cache, both on the server and on my broswers, and tested in Firefox, Edge and Chrome – same thing in all.
Just to make sure you aren’t mistaking our static background with the featured image background, I have removed my static background image and my CSS workaround, and you can see the background displays as black on every page that doesn’t display the slider. Every post and page should have a different background image based on the featured image set for that page, which is the whole point of the theme. It still isn’t working.
The issue is not resolved. All you did was switch themes to the free version which doesn’t have all the customizations we use in the Pro version. Is there a way to refresh our Pro theme with a current version? We’ve had a problem with a couple of features that have inexplicably stopped working.
I sent the information earlier today. For what it’s worth, I just got an email telling me I need to renew my theme for another year. I just renewed it on February 11, so not sure why I am getting this bill, or if it was triggered by this ticket. Thanks.
Just in case you decide to look at the website, you will see a temporary background image. I used CSS to change the #supersized li attribute to 25% transparent so the static background image in the theme would show through until we can restore the featured images that are supposed to appear here. This is NOT the featured image, which is set to a different picture on every page and post, and is supposed to be superimposed in front of the black #supersized li element. It is a TEMPORARY fix until we can figure out why the featured images aren’t showing where this static image is currently displayed.
Thank you for the suggestion. I ran the utility as you suggested and cleared all cache. I also ran a different utility that verified that there are no occurrences of http://www.meditate-wnc.org in the database files. Unfortunately, it didn’t fix the problem. Background images on posts, pages and category pages still just showing as black. The images show in the actual page/post content, so the images are accessible, but not showing in the background. I love this theme, but it’s getting harder and harder to keep it running.
