[Joe]

Hi Shri,

Yep, I found an entry in the DB
1008 skt_healing_touch_pro a:214:{s:4:”logo”;s:93:”http://www.cattsireland.co… yes

It does seem to have all the changes as you said it would.

What would you suggest is the best way to proceed from here? Should I perhaps unintall and reinstall the theme fresh? If so, how can I get it to read from this part of the DB? Or what would you recommend?

Many thanks,
Joe

[Joe]

Hi Shri,

I appreciate your frustration with this, as I can hope you appreciate mine.

I will ask the hosting tech support people to look at the database tables, as that is something that I don’t think has been tried yet.

On your second post you mentioned:
“In fact we have made sure that even if theme is deleted its data remains in database so that if in case it has happened wrongly client can again add the theme to regain it.”

Can you point me to how or where I should find this in the database? If I do find it, and the data is there, do you have a ‘how to’ or anything on your site for how I can re-link it to the theme so it shows the information again.

Thanks,
Joe

[Joe]

Hi Shri,

I haven’t hit reset, or removed any tables. I bought your pro theme as I wanted a theme that I could do minimum changes to, (colours and front end pictures, etc), and would require little messing around with the back end. Which is what I have done with the instance I bought from you. It is pretty much as it came out of the box.

Despite what you say that it can’t happen, it has happened. I have restored a back up, and the theme still shows demo content. I have done no more than basic customising in the wordpress customiser with it, and yet it refers back to the sample data.

I also asked my hosting provider to do a backup from their side (just to remove the case that the backup may have been incorrect), and their support have confirmed at all settings are correct as of the last properly working version of the site (which was Tuesday).

Yet (browser caches cleared, etc.) it still shows demo content. They could only point me back in the direction of the theme provider as it should have restored everything, but it didn’t.

Can you please assist.

Thanks,
Joe

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