[Sonl Sinha]

Hi,

Kindly redownload the updated theme from https://www.sktthemes.org/my-account/ and also use wp reset plugin to remove previous data and reset everything (hope you don’t have previous data other than dummy) and then again set up using the procedure.

It should be fixed.

Regards,

[Sonl Sinha]

Hi,

Customizer was conflicting with Gutenberg plugin.

Editing the footer (content, contacts, copyright, social media)
A. Go to Dashboard >> Appearance >> Customize >> Footer >> FOOTER COLUMNS >> edit footer columns contents

For edit copyright area
A. Go to Dashboard >> Appearance >> Customize >> Footer >> COPYRIGHT AREA

For edit social media
A. Go to Dashboard >> Appearance >> Customize >> Footer >> FOOTER INFO BOX

Sidebar how to edit content
Dashboard >> Appearance >> Widgets >> Page Sidebar

How to use our team or our speaker with shorcodes in home page?
A. Kindly use [ourteam col=’4′ show=’4′] this shortcode in elementor shortcode block.

Also every time I try to add a page without using elementor it returns an error
A. Working

How can I put in header logo & Title of website?
A. Go to Dashboard >> Appearance >> Customize >> HEADER >> SITE TITLE & LOGO

Check these images for clarity as well:

https://ibb.co/rdsMzn9
https://ibb.co/L8xtMvK
https://ibb.co/W6xJgSy
https://ibb.co/C8dDw9m

[Sonl Sinha]

I am glad it resolved.

Please let us know which plugin was it which you used for reference to our other customers.

Regards,
Shri

[Sonl Sinha]

Lastly if it still does not resolve, update your WooCommerce to 4.4.1 and then don’t forget to update the database (it gives the option after sometime) which should resolve your issue since this isn’t much theme related.

Regards,
Shri

[Sonl Sinha]

Hi,

Kindly check this topic: https://www.sktthemes.org/forums/topic/only-1-of-3-columns-visible/#post-159925

And see if this resolves your issue.

Regards,

[Sonl Sinha]

Kindly ask your hosting to roll back the update and restore previous backup.

Our theme works fine with WordPress 5.5 and so does Elementor.

Should be another plugin which might have caused the issue.

Regards,

[Sonl Sinha]

The slider can be removed on our themes and you can have a static hero image like the one you showed.

The blocks and content pretty much can be done using Elementor using any of our themes.

Don’t think its too difficult to achieve.

And if you want us to do the page for you it will be $40.

Regards,
Shri

[Sonl Sinha]

You can use disable google fonts: https://wordpress.org/plugins/disable-remove-google-fonts/ to remove Google fonts from your website.

Or else use asynchronous loading of Google fonts.

It says fonts overload so try to reduce the number of fonts you use on the page to only 2 or 3 maximum.

Regards,
Shri

[Sonl Sinha]

Hi Leonardo,

The theme access and support is part of the subscription.

We provide renewals at lower rate i.e. $69.

You can renew the all themes package if you want to which gives you access to the old themes plus the newly launched themes as well and support for another year.

There is no system available which provides you access to the old themes. If you have downloaded the themes onto your computer you can re-use them again.

However access and support for another year to old and new themes as i said above is $69 USD and you need to pay for the same using the above mentioned links.

Regards,
Shri

[Sonl Sinha]

Hi Mel,

You can login here: https://www.sktthemes.org/my-account

username: [email protected]

password: use lost password if you forgot

Once logged in go to downloads area to download any theme of your choice.

Regards,
Shri

[Sonl Sinha]

These are the images:

https://imgur.com/6dIU5Rd
https://imgur.com/cOAwmYU
https://imgur.com/eSG8mJz

[Sonl Sinha]

The theme is now coded with Elementor and was last updated in March 2020.

However this theme is done using new framework so homepage and the font, color changes will have to be done again. Rest inner pages would remain.

Regards,

[Sonl Sinha]

Hi Steven,

It is actually a trigger based alert from our chat.

When chat is offline it still triggers the alert but you are unable to see it because the chat is offline.

Please ignore it.

Regards,
Shri

[Sonl Sinha]

You can request us free installation of the theme via email.

Our email is: [email protected]

Regards,
Shri

[Sonl Sinha]

Fatal errors happen due to plugin gone corrupt.

Kindly disable plugin folder and check if it works fine.

If it does then activate plugins one by one and check which one is causing this issue.

Regards,

[Author]

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